Feedback on the Foundation
Saturday 28 January, 2012
C. B. &. R. from South Wales
Beat: How Caple Court (Booking Office), Rod Type: Coarse, No. Rods: 3
“Thanks to Alison and in particular Adam for the very helpful conversation prior to booking. Having endured a series of problems in recent months with prominent organisations such as Apple, Travelodge and Royal Caribbean, the ordering experience once again pleasantly reminded me that the customer-service offered by the WUF is truly first-class.”
Monday 22 August, 2011
A. B. from Oxford
Back again!! Myself and my father started fishing at 7am and shortly after managed a 12lb mirror. After that no more action till a 3lb chub at about 2pm. Very sunny so I guess that didnt help.
More needs to be done about about the canoes, some pass by quietly but some actually stopped in our swim and started shouting and splashing about. The canoes all seem to come come from one or two hire places so maybe a phone call from the WUF asking them to ask their customers to be more courteous would not go amiss.
Monday 22 August, 2011
P. K. from Wiltshire
River very low and clear. Fished from 6.45 to 12. Took 5 barbel fishing pellet over a big bed of hemp. 4 fish between 4 and 5 ish pounds. Best fish was an absolute belter of 9lb 6oz. Plenty of other bites.
Canoe traffic was much lighter than I was expecting and to be honest the fish didn't seem to mind them. I even had bites when the canoes were directly over the fish. Mostly the canoeists were well behaved but for 2 morons paddling one canoe who thought it great fun to paddle directly towards drinking cattle and hit them in the faces with their paddles!
Monday 22 August, 2011
A. B. from Ipswich
Great day will be back as soon as possible.
Canoes most of the day but only those on "corporate team days" really caused any problems!
Wednesday 17 August, 2011
R. K. from Oxford
May I take this opportunity to say a general thank you and well done to the Foundation. I first fished the Wye more than 40 years ago and even though the salmon are no longer there in the numbers (and size) they were the Wye is a wonderful river. It is brilliant to see so many people working so hard and successfully to preserve it.
Tuesday 28 June, 2011
D. C. from Lincolnshire
Dear Sir,
I recently booked two beats Skenfrith and Monnow through your offices, to put the whole project in context I feel that a little background is called for.
My wife and myself were staying in the Cotswolds with friends from Denmark for a week’s holiday, the husband a keen fisherman asked me if I could arrange some fishing while he was in the country, on a river, being a new fly fisherman myself I thought it sounded like a good idea.
In this day and age even us silver surfers can track down a decent days fishing at a reasonable price, after all we have the might of the Environment Agency, Cotswolds Tourist Services and last but not least the Salmon and Trout Association, (of which I am a member).
To cut a long story short and hours surfing the net, I can safely say that all three parties are as much use as a chocolate fire guard, and without a shadow of doubt could not organise a night out in a brewery.
I returned to the net and stumbled across the Wye & Usk Foundation, undeterred by my previous experience I logged in to your website, I could not believe it, informative, well presented and full of information. Being a bit old fashioned I thought I would talk to the real people and see if the web actually stacked up in real life.
Here was another surprise, a member of staff who was helpful, knowledgeable and did what she said she would do. Armed with the information I sat down and narrowed down areas of we could travel to from the Cotswolds and the beats that looked interesting. Unfortunately one of the beats had to be booked though your offices, I thought here we go again, would I be lucky and get the same person I got last time. Well I didn’t but it did not really matter as the lady was equally knowledgeable and helpful, the beat was booked, the passport arrived in the post and the email confirmation arrived the same day.
Now we come to the actual operation of the visit, it could not possibly live up to the service I have so received from your staff, just goes to show how wrong a grumpy old man can be. The directions were spot on, the beat description was perfect and what is more, we even caught fish.
Can I thank your staff and your organisation for a wonderful service, please pass on our thanks to them, (I have previously phoned and spoken to one of your managers but with such service I felt I needed to write). We are currently looking to see when we can get back later in the year, I have told all our friends about your wonderful service, (I did want to keep it quiet as I do not want too many people using it.)
Should you have masochistic tendencies I think the fore mentioned organisations could benefit from your help and should you wish to take them over I would give my full support to such a move.
Once again, well done to all for a fantastic service and as the man said “We will be back”.
Monday 6 September, 2010
M. J.
Title: Recent email sent to Celtic Canoes, copied to the Foundation.Content:
To whom it may concern,
I was fishing at Winforton on Saturday and Sunday. Some of your Canoes were on the river. The behaviour of a great number of your customers was appalling. I am not against canoeing at all, in fact I have canoed down the Wye several times. There is room for fishermen and canoeists.
Your customers were
1. Shouting and screaming so that not only did they disturb the wildlife, had there been someone drowning no one would have taken any notice.
2. Empty bottles and drink can were being thrown into the river along with discarded paper cartons and crisp packets.
3. No consideration was taken towards me fishing, in fact some of your canoeists paddled within a yard or so of me whilst some did paddle down the other side of the river.
4. A number stopped in the pool I was fishing and mucked about, granted on the other side but it still disturbed the pool I was fishing.
This behaviour is totally uncalled for and is caused in the majority by ignorance by the fact that your company quite obviously does not given the customers a pep talk / lecture on how to behave on the river.
There is room for both canoes and fishermen providing the canoeists behave in a responsible way, respect fishermen, pass quietly on the far side of the stream where possible and DON'T STOP.
I know they were your customers as your company name was on the canoes along with the telephone number.
Thursday 22 April, 2010
M. S. from London
Dealing with Wye and Usk - always amazed at how efficient and helpful you all are.
Wednesday 21 April, 2010
M. H. from Gloucestershire
Just got off the phone from speaking to Wendy to buy some vouchers for the Passport scheme. And I have to write to tell you what a delight it is dealing with your organisation.
Over the last few weeks I have:
Taken delivery of two new cars from VW
Flown with BA.....and EasyJet
Travelled by train with Virgin
Stayed in a Hilton Hotel
Opened a business credit card account with Nat West
And bought Lion King tickets with Ticket Master..........
and none of these customer experiences were anywhere near as enjoyable as dealing with WUF.
Thank you.
Wednesday 2 September, 2009
M. L. from London
Bank holiday canoe traffic made fishing virtually impossible until after about 2 pm as canoes were veering all over the river,one even bumped into the bank in front of me!
I fished a few swims with difficult access and had 6 Barbel between 4pm and 8 pm then finished off with a decent Chub.the best fish was a very hard fighting 9 lb the rest between 6lb to 8 lb.
